Privacy Policy

This privacy policy applies to data collected through our online platform and governs how Exotic Wheels India collects, uses, maintains, and discloses information collected from users of this service. We are committed to protecting your privacy and handling your data in a transparent and lawful manner, in accordance with applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR) and other relevant Indian laws.

Information We Collect

We collect various types of information to provide and improve our luxury and sports car rental services. This may include:

1. Personal Identification Information: We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, register on the site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our online platform. This information may include your name, email address, mailing address, phone number, identification documents (such as driver's license details, passport or other government-issued ID), date of birth, and payment information.
2. Vehicle Rental Information: Details related to your rental bookings, such as rental dates, vehicle preference, pickup and return locations, chauffeur service requirements, and rental history.
3. Usage Data: Information about how you access and use our service. This Usage Data may include information such as your computer's Internet Protocol address (IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
4. Location Data: If you use services that involve vehicle tracking or location-based features, we may collect information about the location of the rented vehicle.
5. Communication Data: Information you provide when you contact us or when we communicate with you.

How We Collect Information

We collect information directly from you when you provide it to us, for example, when you make a booking, register an account, or contact customer service. We also collect information automatically as you navigate through the site, using technologies like cookies and analytics tools.

How We Use Collected Information

Exotic Wheels India collects and uses user personal information for the following purposes:

• To Provide and Manage Services: To process your rental bookings, manage your account, process payments, provide chauffeur services, arrange event transportation, and deliver the services you have requested.
• To Improve Our Service: We may use information to understand how our users as a group use the services and resources provided on our online platform to enhance user experience and improve our offerings.
• To Personalize User Experience: We may use information in the aggregate to understand how our users as a group use the services and resources provided on our online platform.
• To Process Transactions: We may use the information users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To Send Periodic Emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
• For Legal Compliance and Security: To comply with legal obligations, resolve disputes, and enforce our agreements. To detect, prevent, and address fraud, security issues, or technical problems.

Legal Basis for Processing (under GDPR and similar laws)

We will process your personal data only when we have a lawful basis for doing so. This includes:

• Performance of a Contract: Processing necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract (e.g., processing your booking).
• Legal Obligation: Processing necessary for compliance with a legal obligation that applies to us (e.g., maintaining records for tax or regulatory purposes).
• Legitimate Interests: Processing necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms (e.g., improving our services, preventing fraud, direct marketing where permitted by law).
• Consent: Where you have given explicit consent for specific processing purposes (e.g., for certain marketing communications).

Data Sharing and Disclosure

We do not sell, trade, or rent user personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

We may share your personal information with trusted third-party service providers who assist us in operating our online platform, conducting our business, or servicing you, such as payment processors, vehicle tracking providers, marketing service providers, and IT service providers. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

We may also disclose your personal information where required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Data Security

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our online platform.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy, to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal data. These may include:

• The right to access the personal data we hold about you.
• The right to request rectification of inaccurate or incomplete data.
• The right to request the erasure of your personal data under certain conditions.
• The right to request restriction of processing your data under certain conditions.
• The right to object to our processing of your data under certain conditions.
• The right to data portability, receiving your data in a structured, commonly used, and machine-readable format.
• The right to withdraw consent at any time where we rely on consent to process your data.

To exercise any of these rights, please contact us using the details provided below.

Cookies and Tracking Technologies

Our online platform may use "cookies" to enhance user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the service may not function properly.

Links to Other Sites

Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

Exotic Wheels India has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Exotic Wheels India
101, Linking Road, Bandra West,
Mumbai, Maharashtra, 400050,
India.